Frequently Asked Questions

What is Operator Vault and who is it for?: Operator Vault is a compliance record-keeping platform for UK Goods Vehicle and PSV operators who hold an O-Licence. It brings vehicles, trailers, drivers, inspections, deadlines and operator-level records into one place so you can see what's done, what's due, and what's missing.
Is my data safe?: Yes. Data is hosted in the UK, encrypted in transit and at rest, and access is scoped by role and operator account. You own the records you enter and can export them at any time. Our handling of driver and staff data is covered by the Data Processing Agreement.
Does Operator Vault guarantee I'll pass a DVSA audit?: No. Operator Vault is an organisational and evidence tool — it helps you keep the right records in the right place, but it does not replace your own compliance responsibilities or professional advice. Passing an audit depends on the accuracy of your data and the physical work being carried out properly.
What happens to my data if I cancel?: You can export your compliance records before your account closes. After the export window described in the Terms of Service, data is deleted in line with our Privacy Policy. We do not hold operational records indefinitely once an account is closed.
Do I need to use it every day?: No. Operator Vault is designed around a weekly-review rhythm: Smart Intake handles documents and photos as they arrive, reminders surface what's due, and you check in when it suits your workflow. Daily walkarounds and defect reports can be logged quickly from a phone when they happen.
Can my Transport Manager access it?: Yes. Your nominated Transport Manager can access and manage the operator records you authorise. Multi-licence Transport Manager access — where one TM oversees several operator accounts — is planned for a future release.
Does it work for PSV operators?: Yes. Operator Vault supports PSV-specific compliance areas including PSVAR accessibility tracking, the Accessibility module, Passenger Safety checks, and Service & Route Management.
How much does it cost?: Pricing is shown on the pricing page. We keep the latest plans and limits in one place so they are always up to date.
Can I cancel anytime?: Yes. You may close your account at any time, as set out in the Terms of Service. We may suspend an account for non-payment or misuse, but ordinary cancellations are under your control.

Still have questions? Read the full Privacy Policy, Terms of Service, and Data Processing Agreement.